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Practicalities

Booking Information

• All classes should be booked via our schedule & booking page. You will receive an automated email confirming your reservation.
• We prefer not to have drop in visits at the centre - if you decide to drop in to a class, please be aware classes are frequently full, so we may not have space. You will be charged at the higher single rate.
• If you have any problem using the online booking system, please email us your booking and we will resolve any issues on your account and reserve the class for you.
• When you are logged in to our system you will be able to track your schedule, history, purchases and account.
• We have a waiting list for up to three people per class. If a class is full, click sign up and you can be added to the waiting list. An email will be sent out to you if a space comes free. If you are then unable to attend, email or call us and we will cancel your booking (our 24 hour cancellation policy doesn't apply for those added from the wait list).

Payment

• Credit can be purchased
- at the centre using cash or cheque (we do not accept cards)
- online by Visa or MasterCard (note that the 8-class pass is only available for purchase at the centre)
• Please be advised that your account will be debited for no-shows (if you have no credit, the account will go in to negative).



Cancellation Policy

• All classes should be cancelled via our schedule & booking page. To cancel a class, log in, select "classes" from the top right. Click on the green "Registered" which will take you through to your schedule where you have the option to cancel on the right hand side. You will receive an automated email to confirm your cancellation.
• If you cancel more than 24 hours before the start of the class you will not be charged for the class.
• Late cancellations will be automatically charged to your account without exception (if you have no credit, the account will go in to negative). We used to make exceptions due to illness, weather, family or other valid reasons but we are no longer able to do so due to being inundated with requests and the administration becoming impossible to manage. Thank you for understanding.
• PLEASE DO NOT PHONE OR EMAIL THE SHALA TO CANCEL CLASSES. If you booked the class through us by email then you can still cancel it yourself online.
• If you have missed the 24 hour cancellation deadline we would appreciate it if you could still cancel any classes you are not able to attend.
• All course payments are non refundable and non transferable.
• We reserve the right to cancel classes. In the rare event that a class is cancelled you will be notified by email.


Terms & Conditions

Please click here for more information on our terms & conditions for classes and workshops.